Terms And Condition - AlphansoTech

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Terms and conditions // Terms of Service

These Terms and Conditions / Terms of Service page governs your use of all software, web applications, SaaS platforms, and services (collectively referred to as "Software") provided by Alphanso Technology (hereafter referred to as "Alphanso Tech"). By accessing or using any product, you signify your acceptance of terms of use by the customer and agree to be bound by the following conditions.

1. Ownership and Licensing

All Software available on this website is the intellectual property of Alphanso Tech and is protected by retained IPR (Intellectual Property Rights), including copyright, trademark, and design rights.

When you purchase a product or web application script:

You are granted a one-time license to install and use the Software on a single specified domain.
Multiple instances on sub-domains or local testing environments are allowed only for development purposes.
Use across multiple live domains is strictly prohibited and may result in license termination without refund.

2. Authorized Use

The Software is licensed exclusively to the individual or company (the “Client”) that completes the purchase
Redistribution, resale, leasing, sublicensing, or transferring any part of the Software (code, design, database structure, etc.) is strictly prohibited.
Custom modifications are allowed for internal use, but not for commercial redistribution without written permission from Alphanso Tech.

3. Acceptance of Terms of Use by the Customer

By downloading, installing, or using our Software:

You confirm your agreement to these terms.
You agree to comply with all applicable laws and licensing conditions.
You accept responsibility for the legal use and access under your license.

4. Payment Terms

All payments must be made in full before product access or delivery.
Accepted payment methods include Stripe, UPI, credit/debit cards, and net banking.
All prices are exclusive of applicable taxes or payment gateway charges unless stated otherwise.
Your payment confirms agreement with these terms.

Pricing Model Clarification

Recurring Pricing applies to SaaS products such as EventZ, Melodify, and PlayNow. These are billed on a subscription basis.
One-Time/Non-Recurring Pricing applies to custom development and self-hosted licenses, where no recurring fee is charged unless additional support or services are purchased separately.

5. Customization and Technical Support

Clients may customize the Software for business needs.
Customization by the Client as well as a third party is not covered in our free support.
Free support covers:
- Bug resolution
- Questions regarding code architecture or software flow
Requests for new features or workflow modifications will be billed separately as consulting services.

6. Trademarks and Clone Disclaimer

The term "Clone" is used for descriptive purposes to indicate similarity in function with known platforms.
Alphanso Tech products are built independently from scratch by our team.
We are not affiliated with or connected to any of the platforms we reference.

7. Limited Liability

Alphanso Tech shall not be liable for:

Any direct or indirect damages
Loss of data, profit, or business operations
Issues resulting from misuse or external modifications. Use of the Software is entirely at the Client’s own risk.

8. Indemnification

Clients agree to indemnify and hold Alphanso Tech harmless against all claims, damages, and legal expenses arising from:

Use of our Software or services
Breach of these Terms
Harm caused to third parties
Infringement on intellectual property rights

9. Non-Disclosure

Both Alphanso Tech and the Client agree to maintain the confidentiality of proprietary and sensitive information shared during the engagement. No such information shall be disclosed to third parties without written consent.

10. Governing Law

This agreement is governed by Rajkot, Gujarat, India laws, except where superseded by central legislation.

11. Refund & Cancellation Policy

All purchases for digital products are final. We do not offer refunds once the software is delivered.
No refunds apply to custom development or modifications.
If a billing error or duplicate transaction occurs:
- Refund requests may be considered upon written request.
- Approved refunds will be credited or processed within 7 business days.
- After processing, refunds may take around 5–10 business days to appear in your original payment method (Stripe standard).
Initiating a payment gateway dispute or chargeback will be considered a breach of license, and all support, upgrades, and services will be suspended immediately until the issue is resolved.