Home // Privacy Policy
Privacy & Policies
Last Updated: 30 June 2026
At Alphanso Technology and Alphanso Innovations Private Limited (a subsidiary of Alphanso Technology collectively referred to as "Alphanso Tech," "we," "our," or "us"), protecting your privacy and safeguarding your personal and business information is one of our highest priorities.
This Privacy Policy explains how we collect, use, process, store, disclose, and protect your information when you:
- Visit our websites
- Use our AI platforms, software, SaaS products, APIs, mobile applications, or cloud services
- Engage with our cybersecurity, consulting, software development, or managed services
- Contact us through our website, email, phone, social media, events, webinars, or support channels
- Interact with our sales or customer success teams
By accessing our website or using any of our products or services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
Depending on how you interact with Alphanso Tech, we may collect the following categories of information.
Personal Information
This may include:
- Full name
- Email address
- Phone number
- Company name
- Job title
- Country or location
- Billing and shipping information
- Communication preferences
Business Information
For enterprise customers we may collect:
- Organization details
- Project requirements
- Technical documentation
- Infrastructure information
- Software configurations
- Security requirements
- Support requests
AI Service Data
When using our AI-powered solutions, we may process information you voluntarily provide to enable requested services, including:
- Documents
- Images
- Audio recordings
- Video content
- Text prompts
- OCR data
- Customer support conversations
- Knowledge base documents
- Business workflows
- Structured datasets
Unless explicitly agreed in writing, customer data submitted for AI processing is not used to train public AI models.
Technical Information
We may automatically collect:
- IP address
- Browser type
- Device information
- Operating system details
- Pages visited
- Session duration
- Referral source
- Date and time of access
- Error logs
- Performance analytics
Cookies & Analytics
We may collect information using:
- Cookies
- Session cookies
- Analytics tools
- Security cookies
- Preference cookies
- Performance monitoring technologies
2. How We Use Your Information
We use your information to:
- Deliver our products and services
- Operate AI-powered applications
- Provide cybersecurity services
- Process support requests
- Improve platform performance
- Personalize user experience
- Manage customer accounts
- Provide software updates
- Process transactions
- Respond to inquiries
- Improve AI model performance for customer-specific deployments (where applicable)
- Detect fraud and malicious activity
- Protect our infrastructure
- Comply with legal obligations
- Conduct research and product development using anonymized or aggregated data
- Send important service notifications
- Send marketing communications where permitted by law or with your consent
3. AI Services & Responsible AI
Many of our products incorporate Artificial Intelligence technologies including:
- Generative AI
- Computer Vision
- Vision AI
- OCR
- Voice Intelligence
- Document Intelligence
- AI Agents
- Automation Systems
- Predictive Analytics
- Recommendation Engines
When using our AI services:
- Customer data remains the property of the customer.
- We process data solely for delivering requested services.
- We implement safeguards to reduce unauthorized access.
- AI-generated outputs should be reviewed by users before making business, financial, legal, or medical decisions.
- Customers remain responsible for ensuring that uploaded data complies with applicable laws and regulations.
- Where contractually agreed, enterprise AI deployments may operate in dedicated, private, or on-premises environments.
4. Cybersecurity Services
When delivering cybersecurity services, managed security services, penetration testing, security assessments, or vulnerability management, we may process:
- Network information
- Security logs
- System configurations
- Authentication records
- Device metadata
- Vulnerability reports
- Threat intelligence
- Incident response information
This information is processed solely to provide agreed security services and protect customer environments.
We maintain strict confidentiality regarding all cybersecurity engagements.
5. Legal Basis for Processing
Depending on your location, we process information based on one or more of the following legal grounds:
- Your consent
- Performance of a contract
- Compliance with legal obligations
- Legitimate business interests
- Protection of vital interests
- Public interest where applicable
6. Data Sharing
We never sell your personal information.
Information may be shared only when necessary with:
- Trusted technology partners
- Cloud hosting providers
- Payment processors
- Communication service providers
- Customer support providers
- Professional advisors
- Government authorities when legally required
All third-party providers are required to maintain appropriate confidentiality and security standards.
7. International Data Transfers
As a global technology company, your information may be processed in countries where Alphanso Tech, its affiliates, partners, or cloud infrastructure providers operate.
Where required, we implement appropriate safeguards to protect personal data during international transfers.
8. Payment Information
Payments for our products and services may be processed through secure third-party payment providers.
- We do not store complete payment card details on our servers.
- Our payment partners maintain PCI-DSS compliant security standards.
SaaS Products
Subscription products including (but not limited to): EventZ, Melodify, PlayNow, Yotix, and other Alphanso SaaS offerings operate on recurring monthly or annual billing unless otherwise specified.
Professional Services
Custom software development, AI implementation, consulting, cybersecurity projects, infrastructure deployment, and enterprise software solutions generally follow one-time, milestone-based, or contract-specific billing arrangements.
All pricing and billing terms are clearly communicated before purchase or contract execution.
9. Data Security
We implement industry-standard administrative, technical, and organizational safeguards including:
- SSL/TLS encryption
- Secure cloud infrastructure
- Role-based access control
- Multi-factor authentication
- Data encryption where applicable
- Network monitoring
- Security logging
- Vulnerability management
- Regular software updates
- Backup and disaster recovery procedures
- Secure development practices
While we strive to protect your information, no internet transmission or storage system can be guaranteed to be completely secure.
10. Data Retention
We retain personal information only for as long as necessary to:
- Provide services
- Fulfill contractual obligations
- Resolve disputes
- Meet legal requirements
- Enforce agreements
- Maintain security records
After the applicable retention period, data is securely deleted or anonymized where appropriate.
11. Your Privacy Rights
Depending on applicable law, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion
- Restrict processing
- Object to processing
- Withdraw consent
- Request data portability
- Lodge a complaint with a supervisory authority
To exercise these rights, please contact us using the information provided below.
12. Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Maintain website functionality
- Improve user experience
- Analyze website traffic
- Enhance security
- Remember preferences
- Measure marketing effectiveness
You may control or disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.
13. Third-Party Services
Our website or services may contain links to third-party websites, applications, or services.
We are not responsible for the privacy practices of external websites or platforms. We encourage users to review their respective privacy policies before sharing information.
14. Children's Privacy
Our services are intended for businesses and individuals who are at least 18 years of age.
We do not knowingly collect personal information from children. If such information is identified, we will take reasonable steps to remove it.
15. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our services, legal requirements, or business practices.
Updated versions will be published on this page with the revised "Last Updated" date. Continued use of our services after updates constitutes acceptance of the revised policy.
16. Contact Us
If you have questions about this Privacy Policy, data protection, AI processing, cybersecurity practices, or wish to exercise your privacy rights, please contact us:
Alphanso Technology
- ✉️ Email: sales@alphansotech.com
- 📞 Phone: +91 95121 30003
- 🌐 Website: www.alphansotech.com || alphansolabs.in
Compliance Statement
Alphanso Tech is committed to maintaining high standards of privacy, information security, and responsible AI practices. Our privacy framework is designed to align with applicable Indian data protection requirements and supports internationally recognized privacy and security principles. We continually review and enhance our privacy and security measures to meet evolving regulatory requirements and industry best practices.
